For an eligible Normal lead purchase, submit a refund request with supporting evidence within 22 hours of the original successful purchase. The deadline applies to submission, not the review decision. Value lead purchases are non-refundable.
Submit evidence within 22 hours.
Describe the issue and attach supporting evidence when requesting a refund. Requests are reviewed under the current policy; submission does not guarantee approval or a sale outcome.
Manual review is the default. The platform can enable automatic approval for eligible requests. An approval may occur after the submission window has closed.
Access changes when you request a return.
Submitting a request removes contact viewing and export access while the request is assessed. The lead is not offered as Value simply because a request is pending.
If rejected, contact and export access are restored. If approved and the refund completes, your access remains removed and the lead becomes available for exclusive Value resale. Refund credit goes to your wallet under the applicable policy.
Value leads carry their history.
A Value lead has had a previous buyer. Its original intent timestamp and prior-access disclosure remain relevant. The account that returned it cannot buy it again.
Value purchases are non-refundable. Review fit, age and the disclosed return history before buying. Exclusive ownership does not mean the prospect has never spoken with another contractor.
Check the details at purchase.
This guide summarizes the current product policy. Review the category, price and applicable terms in your account before purchasing. A request is assessed on its evidence; a lead is not a guarantee of revenue.
Common questions
Does the refund need approval within 22 hours?
No. The cutoff is measured when the request is submitted. Review and approval may happen later.
Can I still export contacts while a refund is pending?
No. Submission removes contact viewing and export access. Rejection restores access; a completed refund leaves it removed.
Can I request a refund for a Value lead?
Value lead purchases are non-refundable. Review the disclosed prior-buyer history, original signal age and fit before purchasing.